TESTIMONIALS - PROPERTY MANAGEMENT

Dear Symon

Our relationship with Badenoch Real Estate started when our neighbour recommended your firm to us when we mentioned that we wanted to let our then family home..

From our first contact with Heather and her property management team we felt secure in the fact that our property was in good hands, both physically as far as carrying out inspections and financially as all the accounts were handled promptly with thorough monthly and end of year account statements.

So when it came to selling our property we had no hesitation in giving the job to you and the sales team at Badenoch. As we had come to expect from Badenoch, our property sale was handled with great professionalism and at no time did we feel under pressure to continually drop our price to get a quick sale, we always felt that you were working for us and to get the best result possible. Your contact with us after every exhibition and with potential buyers was fantastic, it seemed that a day didn't go by without an email from you keeping us up to date with the sale.

It has been a great pleasure to work with the Badenoch Real Estate team both with the letting and sale of our property, every body that we came in contact with at Badenoch seemed to be able to mix professionalism with a warm and welcoming attitude that made us feel very comfortable and happy with our decision to pick your firm, to that end we have and will continue to recommend your services fro letting and sales into the future.

Thank you and kind regards,

Debbie and Mark Sarah

To Whom it may concern

Badenoch Real Estate managed our rental property from 2007 - 2010.
Their rental management on our behalf was efficient, comprehensive and effective. When we decided to sell, the sales team effectively managed minor works in a prompt and efficient manner. Badenoch helped achieved a sale within one week of opening at a price that exceeded our expectations.

We highly recommend Badenoch for rental management and property sales.

Yours Sincerely,

Rhys

Dear Symon, Heather and the whole team at Badenoch,

Just a quick email to thank you for the lovely gift basket received yesterday. Also a huge thanks for the wonderful job you have done managing and selling my property.

Your professionalism and responsive assistance made the whole process a stress-free success!

Kindest regards, Naomi

To Whom it May Concern

We enjoyed several years of good service from Badenoch Real Estate as property managers. We have always found that they take extra care in looking after their customers, be they landlords or tenants. The latter is especially important, because a satisfied tenant is a good tenant and that is what a landlord wants and needs.

The quality of their staff is invariably high and Heather provides professional leadership to a great team, it seems to us.

In addition, this year Badenoch handled a property sale for us. Again, the quality of the service they provided us, though Symon and Mickayla, was very high, and the sale process was both smooth and very satisfactory for us.

We would definitely use Badenoch again for further property sales and are happy to continue our relationship with them as property managers.

Regards

Patrick and Victoria

Dear Symon, Heather and the Badenoch team

I would like to extend a big 'thanks greatly' for the professional and always friendly service provided with regards to managing both the rental and sale of my unit in Braddon. Being new to the market of owning an investment property I felt very unsure as to who I could trust with managing the rental for me. Fortunately, I was referred to your agency by some closed friends as a 'highly recommended' due to the reliable, consistent and friendly service always provided by Badenoch Real Estate.

With great relief, I quickly found they were right as the reliable support, assistance and guidance provided seemed always exceptional giving me enormous peace of mind.

* The points I particularly would like to highlight are;
* The professional and friendly service
* All information and updates were provided in a timely manner
* Repairs and faults were repaired quickly and without hassle
* All fiscal issues were managed in a timely manner
* The scope for preferred tenancy of the rental property was of a high standard
* Sale of the property appeared effortless and seamless (for me)

Without hesitation I highly recommend Symon in sales, Heather in property management and the rest of the Badenoch Real Estate team.

Again thanks one and all!!!!!

 Kylie

Dear all at Badenoch

I would like to thank all of you for making the rental and sale of my unit at Kippax so easy and trouble free. I do appreciate your high standard of work, always keeping me informed at all stages. As a first time property investor you helped me so much.

I was surprised and delighted to come home and find your fabulous hamper waiting for me. I would like to thank you so much for this. I haven’t had such a lovely surprise for a long time. Again, thank you for looking after everything so well.

Kind regards,


Lynn

Dear Heather,

I would like to take this opportunity to thank you for your assistance with the sale of our property earlier this year.  My only regret is that as I have moved to Brazil, the sale of my investment property marks the end of one of the best business relationships that I have experienced in Australia.

From the time that you first helped me rent a property in Canberra many years ago, I have been nothing but satisfied with the service and effort that Badenoch Real Estate has offered me.  The reason that I chose to appoint your office as the agents for my rental property was based on the meticulous way that your staff cared for the property that I rented from you.  Although I had many offers from other agents to act on my behalf when I purchased my investment property in Canberra, I wanted the security and knowledge that my property would be cared for as if I was living in it.  In my mind, yours was only real estate agency that proved capable to do this and you have never made me regret my decision.  It was very easy and reassuring to leave it matters in the hands of your staff.

Similarly, when I decided to sell my property, I turned to Badenoch Real Estate and the service was just as I expected.  The property sold very quickly and your staff was again extremely helpful.  Even though I am on the other side of the world, I still felt reassured and the communication was excellent throughout the process.

I felt compelled to write and thank you and your staff for your efforts and assistance over the years.  When I return to Australia and/or decide to invest in property again, rest assured that I will be looking to Badenoch for help.

Yours sincerely

Walter

Dear Heather, Symon and the Badenoch Team

We are writing this letter to thank you all for the help and assistance that you office has given us over the last 12 months.

You were very helpful when we needed a new agent to handle our Melba property to rent out. After a bad experience with our previous agent you put our minds at ease and made everything run very smoothly. Nothing was too much trouble form organizing tradesman to even picking up the keys from the previous agent for us.

In June we approached you with regards to having to sell our property, with being in another state and unaware of the procedure involved you once again made our job much easier than expected. Symon could no have been more helpful and was always only a phone call or email away if we had any questions. It came time for the first open house and we were nervous about this and could not believe it when Symon called us to say that there were people that were very interested in the property. By the Monday morning following the open house we had a firm offer on our property and just could not believe how quickly and smoothly everything had gone. I cannot thank Symon enough for all his help and reassurance along the way.

We have no hesitation in recommending the Badenoch Team, their professional manner which they handled our property, and the peace of mind they gave us was second to none.

Sincerely,

Rodney and Cheryl

Dear Heather, Symon and Team

This is a belated THANK YOU for the enormous help you have given me over the past two years.

From the first time of meeting with Heather at the Phillip apartment (due to the complete disaster through xxxxxx Real Estate) it was evident that here was a highly ethical and professional business entity in whom I could find complete trust.

The effort in finding new tenants as well as cleaning, repair and maintenance in such a very short time was amazing. The tenants found were of such a high calibre it was disappointing to then leave to place Phillip on the market to enable my move to Sydney for work reasons. Then to sell Phillip, take on my residential property in Richardson for a short term rental as well as place it on the market continued to show the high degree of professionalism that makes up the team at Badenoch Real estate.

Whilst I was going through the stress of end year accounts, training a new person and moving to Sydney to rent and then purchase within the space of 12 months I never once had to worry or travel back to Canberra to check on my properties as it was clearly evident from the ongoing communications that everything was well in hand.

Many, many thanks again to each and everyone of you - and I will have no hesitation in recommending Badenoch Real Estate to anyone contemplating either renting or buying in Canberra.

Yours sincerely

Margaret

Badenoch RE has been managing my property for the last six years. In that time I have not had one single problem with tenants, or releasing the property.

Badenoch have always produced “Top Rent Dollar” and vacancy time frames have not been more than seven days between tenants. Most of the time tenants resigned the property for another 12 months.

All of this was done with a minimal of fuss as Badenoch managed the property proactively.

Since this time, I have brought several properties. These properties were not in the ACT so I couldn’t use Badenoch RE as my Property Mangers.

Most of these properties had high vacancy rates, and large numbers of tenant problems.

It is at this time I found out how efficient and cost effective Badenoch are.

Badenoch RE has given me those 2 things that I am after in a Real Estate Manager:-
“Maximum Rent with Zero Hassles!”
I recently ask Symon to sell my property, given that they have done such a great job with managing my property.

Symon gave me all the information I was after regarding the Canberra RE market and my property.
Symon sold my property within 5 days of it being on the market. He also achieved a price that was $5000 more than my requested price.
I would have no hesitation in referring Symon to anyone selling their property.

Brett

Dear Heather

I would like to take this opportunity to thank you for managing my 5 rental properties.

When I initially signed up with your firm - you told me not to worry any more about renting and management of the properties - that they were your responsibility now and that I would not have to be concerned about that again.

You have been absolutely true to your word. During the almost three years your firm have been managing my properties I have ceased my continual worry, confident that you would deal with whatever issue arises and not trouble me unless necessary.

Whenever a property is nearing the end of the lease you have acted to ensure that a new tenant is on place before the expiry of the existing lease, if an issue arises with a tenant you deal with it immediately and, as requested by me, do not trouble me with the minutiae.

I really think that Badenoch is the best real estate company in Canberra.

Again, many thanks

Tania

Dear Symon and Heather,

We would like to take this opportunity to thank you both for the excellent professional service you provided, both in managing the rental and sale for our Evatt property.

From our first meeting with you Symon, at the original purchase of the home to its sale last month you conducted yourself in a very honest and open way.
This has not always been the case with previous experiences we have have had with real estate agents.

It was very refreshing to deal with someone with professional ethics, who we believed had our interest at heart. At no time, did you put any pressure on us, and always kept us fully informed on a regular basis of the current situation. Your negotiation skills and follow up with potential purchases achieved a good result for all parties.

From our first meeting with you Heather, when we discussed the future rental management of our property, we were in no doubt of the extensive experience and skills you had to manage the rental of our property. It was clear you took a personal interest in all your rental properties.

These first impressions were proven correct, from the thorough vetting of references of potential renters, to the day-to-day management of the property. Again as with Symon, your professionalism, made us confident that you were looking after your clients interests. This thorough management, gave us as property owners, peace of mind.

A credit also to you both, are your courteous and proactive staff that we dealt with on maintenance or office issues.

Please use our comments if you wish, in references for your agency.

Thank you again

Bob and Catherine